El Llerón- San Damián

Great location, in the center of Redes park. Beautiful and well-equipped apartments (I only needed a toaster). We have been very comfortable, enjoying a great environment.

I am writing to you, I have to express a series of incidents with which we have met during our stay:
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1. The first and the most serious is not to have warned us when making the reservation of the breakdown of the Damín house generating: a droplet in the kitchen beam that has forced us to place containers to take the water that fell and the non -use of the countertop of the sink of the kitchen. The impossibility of using the washing and shower of one of the bedrooms, whose use increased the drop. One of the reasons for choosing this house is to have 2 bathrooms, since we are 5 family. My husband communicated the incidence when he arrived on Monday and the answer he gave was that they were knowledgeable about it and that the work was planned ... but no other options were raised.

2. Another aspect to indicate, is the loss of details ("abandonment") that seem important to me in this type of accommodation: in the garden of the porch, we find a broken chair lying against the bushes. One of the wicker chairs is not in conditions, as it is stooping. The wood bucket, had a milk box and magazines to turn on. We attach photos of the indicated and we are waiting for a response from the owner.

The owner contacted and explained that they were aware of the breakdown but that in order not to interrupt our trip they considered that it did not affect habitability and comfort and offered us 3 days of free accommodation. To which we answer: "Understanding the difficulties that you told me and thanking me and thanking the possibility of" compensating the damage "for the above with staying again 3 days at any time without cost, we cannot accept this option to correct our claim since: it implies a displacement of 820 km and its cost. It implies management of the maintenance in those days. From the holiday difficulty we have as as indicated in our conversation. The appropriate option in this is the economic payment corresponding to the damage caused during our stays, since the comfort of the same was conditioned before not having warned of the breakdowns that the accommodation counted. "

And they have answered: "With regard to the claim, I refer to the previous conversation in which a free stay in the accommodation was offered for simple. to the habitability and enjoyment of the establishment during your stay in the same since I also enjoy the reserved days. "

Indeed once we arrived for the enjoyment of our vacations we were not going to return home but the stay was conditioned as described in the first message: not being able to use the shower and sink of one of the bathrooms. Have molds to collect the leaks that fell on the kitchen countertop. I would like that as a company that manages the reserves they will indicate and help me proceed.